The Call Centers in India are in a class by itself. Read on the qualities which make us the most preferred vendor for Inbound and Outbound Call Centers.

Our Work Culture

We work round-the-clock to cater to our overseas clients and have 24x7x365 operations. We realize that once lost, time can never be recovered again. Therefore we capitalize every single moment. There is a strict emphasis on punctuality and meeting of deadlines. For us a committed Turn-Around-Time has to be met, no matter what.

Each of our employees has very clearly defined Key Responsibility Areas (KRAs) and targets. There is a regular reporting system which measures whether each person is meeting the requirement or not. In case of not being able to fulfill the responsibility due to some reason, we have mechanisms in place to raise a flag if a person finds it difficult to finish the task alone. In such a scenario, an immediate assistance is provided to ensure the completion of work. The people who are not able to deliver their KRAs are counseled individually and their KRAs are negotiated and adjusted as per their capacity.
However due to a healthy environment and a strong bond within the peers, hardly anybody ever had to adjust KRAs, just raising the flag is enough.

We believe in continuous growth through consistent training. Therefore all our employees undergo soft skill and technical skill development programs continuously. We believe in success through excellence and encourage our employees to pursue perfection always.

Our Trade Expertise

Our Call Center Agents have one of the most clear pronunciation and comprehension and speak in the neutral global accent. However if there is a special requirement of Americanized or Australian or British accent, then our Agents can converse in it with fluency as well. All our Agents undergo a grammar test and comprehension test before recruitment.

Our organization gives immense importance to privacy of our clients. Each one of our employee is legally bound by a contract and cannot disclose any work related information outside. All the USB ports within the office are disabled. There is a strong firewall system in place to ensure that the data is always secure.

Being in the ITES (Information Technology Enabled Service) industry, we realize the importance of staying technology ahead of our competitors. We have the latest and the most advanced technology to execute your processes. And with these qualities, rest assured, you get the best services.